We’ll speed up by splitting off a team to handle tickets, now we’re slower
Trying to close more tickets “doesn’t scale”
Recent Posts
It’s the system, st*pid
If management wants different outcomes, only they can change the system.
Technical Debt is not a Technical Problem
Known or unknown, the thing about technical debt that leadership needs to understand.
Agile Abuse
Agile is not to control, measure, or micromanage teams.
(missed) Shift Left
Shifting left is not merely shifting work earlier.
An incomplete list of costs for maintaining marginal products that are not easily measurable in dollars.
Cost of delay, opportunity costs, etc. are not easily calculated
The Secret to Cloud
The cloud isn’t someone elses datacenter but with APIs
The thousand paper cuts team
Having one group do all the tickets seems like a good solution…